1. Who We Are and Scope
These Terms govern access to and use of the Panteao affiliate platform, website, APIs, and related services (the "Services"). The Services are operated in the European Union by the legal entity identified in our corporate/imprint information ("Panteao", "we", "us"). These Terms apply primarily to business users, including advertisers, affiliates, agencies, and operators of partner programs.
2. Acceptance and Contracting Party
By registering, accessing, or using the Services, you confirm that you have authority to bind your organization and that you will comply with these Terms and applicable law. If you do not agree, you must not use the Services.
3. Platform Nature and Role Allocation
Panteao provides infrastructure for partner tracking, attribution, payout workflows, and reporting. Unless expressly agreed otherwise in a separate data processing agreement or order form, you remain responsible for your program rules, campaign legality, marketing claims, affiliate disclosures, and lawful collection/use of end-user data.
4. Account Security and Access Control
You are responsible for account credentials, authorized user management, and all activities under your account. You must immediately notify us of suspected unauthorized access. We may require security controls, including 2FA, session restrictions, and IP-based safeguards.
5. Acceptable Use and Prohibited Conduct
You must not: (a) submit fraudulent, fabricated, bot, or manipulated click/conversion events; (b) perform cookie stuffing, forced clicks, hidden redirects, ad injection, or similar deceptive attribution practices; (c) transmit malware or attempt unauthorized access; (d) use the Services to violate intellectual property, advertising, consumer protection, sanctions, anti-bribery, tax, or privacy laws.
6. Tracking, Consent, and Compliance Duties
You are responsible for ensuring that tracking and identifiers deployed through your campaigns are legally valid in the target jurisdictions, including obtaining consent where required (for example, under national implementations of the ePrivacy framework) and providing required privacy disclosures. You must implement and maintain your own compliant notice/consent mechanisms for your properties.
7. Data Integrity, Fraud Controls, and Adjustments
We may apply automated and manual fraud controls, validation rules, deduplication, IP/risk checks, and investigation workflows. We may reject, suspend, reverse, or reclassify events, commissions, or payouts where we reasonably suspect invalid traffic, policy breach, legal risk, or data integrity issues.
8. Payouts, Reversals, and Financial Risk
Payout timing and status depend on event validation, approval windows, and return/chargeback handling. We may place holds and perform reversals where there are legitimate disputes, fraud signals, contractual non-compliance, sanctions concerns, or post-attribution returns. Payout records in the platform are operational records and do not replace statutory accounting requirements.
9. Tax and VAT Responsibilities
Each party is responsible for its own taxes, including VAT, withholding, reporting, and invoice obligations, unless mandatory law requires otherwise. You must provide accurate tax and payout information and update it promptly. We may suspend payouts where legally required data is missing or inconsistent.
10. Intellectual Property and License
Panteao and its licensors retain all intellectual property rights in the Services. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable right to use the Services for legitimate internal business operations.
11. Confidentiality
Each party must protect non-public information received from the other party using reasonable technical and organizational measures and must not use such information outside the scope of this agreement except as required by law.
12. Service Changes, Availability, and Support
We may modify features, technical requirements, APIs, and user interfaces to improve security, compliance, or performance. We do not guarantee uninterrupted availability and may suspend access for maintenance, incident response, legal orders, or abuse mitigation.
13. Warranties Disclaimer
To the maximum extent permitted by law, the Services are provided "as is" and "as available." We disclaim implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.
14. Liability Limitations
To the fullest extent permitted by applicable law, neither party is liable for indirect, incidental, special, or consequential damages, or loss of profits/revenue/data. Our aggregate liability arising out of these Terms is limited to fees paid by you for the Services during the twelve (12) months before the claim event. Nothing in these Terms limits liability that cannot be excluded under mandatory law.
15. Indemnity
You will defend and indemnify Panteao against third-party claims arising from your campaigns, submitted data, affiliate conduct, legal non-compliance, or breach of these Terms.
16. Suspension and Termination
We may suspend or terminate access with immediate effect where necessary to prevent fraud, security incidents, legal violations, or material breaches. Termination does not affect accrued rights or obligations, including payment, audit, and legal compliance obligations.
17. Governing Law and Venue (EU)
These Terms are governed by the law of the EU Member State in which the Panteao operating entity is established, excluding conflict-of-law rules, unless mandatory law requires otherwise. Competent courts in that Member State have jurisdiction, subject to non-waivable rights under applicable law.
18. Contact
For legal notices and terms-related matters: [email protected].